Extron Electronics DMS 1600_2000_3200_3600 User Guide - Manual (Page 45)

DMS 1600, DMS 2000, DMS 3200, and DMS 3600 • Operation 39
Performing a Hard Reset (Mode 1)
The hard reset function restores the switcher to the base firmware that it was shipped with.
After a hard reset, events do not automatically start, but user settings and files are restored.
Perform a hard reset as follows:
NOTE: The hard reset restores the factory-installed firmware. The switcher reverts
to that factory firmware the next time power is cycled off and on unless a firmware
update is performed before the power cycle.
If necessary, turn off power to the switcher.
Press and hold the Reset button on the rear panel
while you apply AC power to the
switcher (see figure 27).
Power
RESET
RESET
RESE
T
REMOTE RS-232/RS-422
LAN
BI-LEVEL
TRI-LEVE
L
ACT LIN
K
100-240V 50/60Hz 1.2A MAX.
100-240V 50/60Hz 1.2A MAX.
REDUNDANT
PRIMAR
Y
DISCONNECT BOTH POWER CORDS BEFORE SERVICING
SWITCH REFERENCE
13 - 16
Press and hold the Reset button while
you apply power to the switcher.
Release the Reset button.
Continue to hold the Reset button until all input
and output buttons are either unlit or return to
background illumination.
The switcher flashes the
button indicators amber,
off, green, red, and amber
and then turns them off.
— and —
Figure 27. Hard Reset
Troubleshooting
This section gives recommendations on what to do if you have problems operating the
switcher.
General Checks
• Ensure that all devices are plugged in and powered on. The switcher is receiving power
if one of the front panel Power Supply LEDs is lit green.
• Check to see if one or more outputs are muted.
• Ensure an active input is selected for output on the switcher.
• Ensure that the proper signal format is supplied.
• Check the cabling and make corrections as necessary.
• Call the Extron S3 Sales and Technical Support Hotline if necessary (see the last page
of this guide for the phone number in your region of the world).