Xerox ALLY PLUSTM 6287 - Manual (Page 16)

6287 ALLY PLUS User’s Manual Page xvi
AGILE Product Warranty
Standard Warranty
AGILE warrants to the original purchaser that this product will be free from
defects in materials and workmanship and in good working order per the
functional specifications current at the time of shipment for a period of two (2)
years from the date of shipment to the purchaser. AGILE units that fail within
the first thirty (30) days from the date of delivery will be treated as an Express
Exchange Service (see Optional Warranties and Services) at no extra charge.
Should this product fail to be in good working order at any time during the two-
year period, AGILE will, at its absolute discretion, repair or replace this product.
AGILE shall have no obligation whatsoever if the product has been damaged
due to accident or disaster, or if it has been misused, carelessly handled,
defaced, modified or altered, including unauthorized repairs made or attempted,
or if the user has failed to provide and maintain a proper environment for the
product.
AGILE reserves the right to determine what constitutes warranty repair. Out-of-
warranty products will be repaired using AGILE’s flat repair rate. All out-of-
warranty repaired units have a 90-day Standard Warranty. Units returned for
repair and found not defective will, at AGILE’s discretion, incur a handling and
testing charge. AGILE is not responsible for delays caused by shipping or non-
availability of replacement components or other similar causes, events or
conditions beyond its reasonable control.
Claims must be reported to AGILE’s Technical Support Department at (510)
724-1600, (800) 538-1634, or by FAX at (510) 724-2222. AGILE will assist the
customer in verifying the source of the problem.
At AGILE’s discretion, a Return Materials Authorization (RMA) number will
be issued to the customer. The customer will then carefully package and ship the
unit to AGILE (preferably in the original shipping container) with the RMA
number on the outside of the box. Shipping costs incurred in sending the unit to
AGILE are borne by the customer. Shipping costs incurred in returning the unit
to the customer via UPS Ground (or equivalent service with a secondary
shipper) are borne by AGILE. Repair parts and replacement products will be
furnished on an exchange basis and will be either reconditioned or new. All
replaced parts and products become the property of AGILE.