HP 7200 - Manual (Page 192)

at a time and receiving a fax each time, until you identify which equipment is
causing the problem.
● If you have a special ring pattern for your fax phone number (using a
distinctive ring service through your telephone company), make sure that the
Answer Ring Pattern feature on your HP All-in-One is set to match. For
example, if the telephone company has assigned your fax number a double
ring pattern, make sure
Double Rings is selected as the Answer Ring
Pattern setting. For information on changing this setting, see Change the
answer ring pattern (distinctive ringing) .
Note The HP All-in-One cannot recognize some ring patterns, such
as those with alternating short and long ringing patterns. If you are
having problems with a ring pattern of this type, ask your telephone
company to assign a non-alternating ring pattern.
The HP All-in-One cannot send faxes, but can receive faxes
Solution
●
The HP All-in-One might be dialing too fast or too soon. You might need to
insert some pauses in the number sequence. For example, if you need to
access an outside line before dialing the phone number, insert a pause
following the access number. If your number is 95555555, and 9 accesses
an outside line, you might insert pauses as follows: 9-555-5555. To insert a
pause during dialing, press
Redial/Pause repeatedly until a dash character
appears.
If you are using a speed-dial entry to send the fax, recreate the speed-dial
entry and insert some pauses in the number sequence. For more information
on speed dials, see
Set up speed dialing .
● The number you entered when sending the fax is not in the proper format.
Check to see that the fax number you entered is correct and in the proper
format. For example, you might need to dial a "9" prefix, depending on your
phone system.
If your phone line has a PBX system, make sure you are dialing the number
for an outside line before dialing the fax number.
● The receiving fax machine is having problems. To check this, try calling the
fax number from a telephone and listen for fax tones. If you cannot hear fax
tones, the receiving fax might not be turned on or connected, or a voice mail
service could be interfering with the recipient's phone line. You can also ask
the recipient to check the receiving fax machine for any problems.
Fax tones are recorded on my answering machine
Solution
●
When you have an answering machine on the same phone line you use for
fax calls, try connecting the answering machine directly to the HP All-in-One
User Guide 189
Troubleshooting
information