HP 7200 - Manual (Page 187)

not hear a dial tone, contact your telephone company and have them check
the line.
● Make sure you have correctly connected the HP All-in-One to the telephone
wall jack. Using the phone cord supplied in the box with your HP All-in-One,
connect one end to your telephone wall jack, then connect the other end to
the port labeled "1-LINE" on the back of your HP All-in-One. For more
information on setting up your HP All-in-One for faxing, see
Fax setup .
● If you are using a phone splitter, this can cause faxing problems. (A splitter is
a two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the HP All-in-One directly to the telephone wall jack.
● If your telephone system is not using a standard dial tone, such as some
PBX systems, this might cause the test to fail. This will not cause a problem
sending or receiving faxes. Try sending or receiving a test fax.
● Check to make sure the country/region setting is set appropriately for your
country/region. If the country/region setting is not set or is set incorrectly, the
test might fail and you might have problems sending and receiving faxes. To
check the setting, press
Setup and then press 7 . The language and country/
region settings appear on the control panel display. If the country/region
setting is incorrect, press
OK and follow the prompts on the control panel
display to change it.
● Make sure you connect your HP All-in-One to an analog phone line or you
will not be able to send or receive faxes. To check if your phone line is
digital, connect a regular analog phone to the line and listen for a dial tone. If
you do not hear a normal sounding dial tone, it might be a phone line set up
for digital phones. Connect your HP All-in-One to an analog phone line and
try sending or receiving a fax.
After you resolve any problems found, run the fax test again to make sure it
passes and your HP All-in-One is ready for faxing. If the
Dial Tone Detection
test continues to fail, contact your telephone company and have them check the
phone line.
The HP All-in-One is having problems sending and receiving faxes
Solution Make sure the HP All-in-One is turned on. Look at the control panel
display on the HP All-in-One. If the control panel display is blank and the light
next to the
On button is not lit, the HP All-in-One is turned off. Make sure the
power cord is firmly connected to the HP All-in-One and plugged into a power
outlet. Press the
On button to turn on the HP All-in-One.
Solution
Note This possible solution applies only in the countries/regions that
receive a 2-wire phone cord in the box with the HP All-in-One, including:
Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece,
India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico,
Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain,
Taiwan, Thailand, USA, Venezuela, and Vietnam.
Chapter 16
184 HP Officejet 7200 All-in-One series
Troubleshooting
information