HP 7200 - Manual (Page 179)

Software installation troubleshooting
If you encounter a problem during software installation, see the topics below for a
possible solution. If you encounter a hardware problem during setup, see
Hardware
setup troubleshooting .
During a normal installation of the HP All-in-One software, the following events occur:
1.
The HP All-in-One software CD-ROM runs automatically
2. The software installs
3. Files are copied to your hard drive
4. You are requested to connect the HP All-in-One to your computer
5. A green OK and check mark appear on an installation wizard screen
6. You are requested to restart your computer
7. The Fax Setup wizard runs
8. The registration process runs
If any of these things did not occur, there might be a problem with the installation. To
check the installation on a Windows computer, verify the following:
●
Start the HP Director and check to make sure the following icons appear: Scan
Picture, Scan Document, and Send Fax. For information on starting
HP Director, see the onscreen HP Image Zone Help that came with your
software. If the icons do not appear immediately, you might need to wait a few
minutes for the HP All-in-One to connect to your computer. Otherwise, see
Some
of the icons are missing in the HP Director .
Note If you performed a minimum installation of the software (as
opposed to a typical installation), the HP Image Zone and Copy are not
installed and will not be available from the HP Director.
● Open the Printers dialog box and check to see that the HP All-in-One is listed.
● Look in the system tray at the far right of the Windows taskbar for an HP All-in-
One icon. This indicates that the HP All-in-One is ready.
When I insert the CD-ROM into the CD-ROM drive, nothing happens
Solution Do the following:
1. From the Windows Start menu, click Run.
2. In the Run dialog box, enter d:\setup.exe (if your CD-ROM drive is not
assigned to drive letter D, enter the appropriate drive letter), and then click OK.
The minimum system checks screen appears
Solution Your system does not meet the minimum requirements to install the
software. Click Details to see what the specific problem is, and then correct the
problem before attempting to install the software.
A red X appears on the USB connect prompt
Solution Normally, a green check appears indicating that the plug and play is
successful. A red X indicates that the plug and play failed.
Chapter 16
176 HP Officejet 7200 All-in-One series
Troubleshooting
information