Epson 3865X Plus - Manual (Page 285)

Software Problems
If you are having trouble with an application program, try the
following solutions:
1. If the application program does not start, check that you are
following the correct procedure for starting the program,
and that it is installed correctly. If you have a hard disk and
the program is stored in a directory on that drive, make sure
you are logged onto or specifying the correct directory. If
you don’t have a hard disk, make sure you have inserted the
application program diskette in the top drive (usually
drive A).
2. If you have reassigned your diskette drives, make sure you
are accessing the drive according to your current drive
assignments. See Chapter 4 for more information about
reassigning your diskette drives.
3. Your computer can run at either high speed (16 MHz) or
low speed (simulated 8 MHz). While almost all programs
work properly at the faster speed, some must run at the
slower speed. Check your software manual to see if this is
the case, and change the CPU operating speed if necessary.
See “Changing the Processor Speed” in Chapter 4 for
instructions and for information on accommodating copy-
protected programs.
4. If you have entered an MS-DOS command that you want to
stop, there are special key combinations you can type to tell
MS-DOS to stop what it is doing. These methods may also
work in your application programs.
To interrupt an MS-DOS command while it is executing,
try one of the following commands:
Hold down the Ctrl key and press C
Hold down the Ctrl key and press Break.
D-24 Troubleshooting