Epson 3865X Plus - Manual (Page 267)

Note
If the computer starts but you can’t see anything on the
screen, see “Monitor Problems,” below.
The Computer Does Not Respond
If your computer locks up and does not respond when you type
on the keyboard, follow these steps:
1. Some computer operations take longer than others to
complete. For example, the computer takes longer to sort a
database than to accept a single typed character. If your
computer is still locked after a reasonable length of time,
proceed to the next step.
2. Your computer may take a long time to complete its power-
on diagnostics if you have just made a change in your
system’s configuration. The first time you turn on your
computer after making such a change, it can take up to five
minutes to finish its self test, depending on what you
changed. If the computer does not display the MS-DOS
prompt after five minutes, press the RESET button and try
again. If that doesn’t work, insert the Reference diskette in
drive A and press the RESET button. If the computer still
does not boot, contact your Epson dealer.
3. Did you enter the correct password? See “Password
Problems,” below.
4. Could your software be causing the problem? If you are
running an application program, see ‘Software Problems,”
later in this appendix.
D-6 Troubleshooting