Gasboy CFN Site Controller - Manual (Page 30)

22 Insight Interface - CFN3 only Pump Interface Manual v1.3
Gasboy CFN Series 03/20/03
DES not ready
This message only appears if the TED or DEBIT module is not operating at the time the
site tries to encrypt PIN, or if the site doesn't have the encryption keys loaded (needs fake
master key, but real working key).
This message is possible if the TED/DEBIT is going up and down periodically. If it's
down consistently, you will get “Need DEBIT module” error.
Need DEBIT prompts
If you don't have PROMPT= lines in Insight parameter file, then you will get the message
“Need DEBIT prompts” when you try to get keypad data with the TED/ DEBIT
operating.
Need DEBIT Module
If the TED/DEBIT is not operating when you attempt keypad entry and if you have
PROMPT= lines and also have DEBIT_MODE=Y, then you will get the message “Need
DEBIT module”.
Need DEBIT_MODE=Y
In addition to having DEBIT prompts loaded, the line “DEBIT_MODE=Y” must be in the
parameter file to use a TED or DEBIT keypad. Either add DEBIT_MODE=Y or change
the DEBIT_MODE=N to DEBIT_MODE=Y in the Insight parameter file.
Unexpected graphics appear on the Insight Reader display
If you add animation sequences to any of the card prompts or the receipt printer program,
verify they match the function in READER configuration.
The Insight session does not open up with the CFN 3 session
The insight.exe may not be installed. Re-install the Insight files by typing a:install from
the Insight installation disk. It could also mean the site controller program is not running
or crashed. Verify the site controller window is up and running.
Insight readers are not communicating with Site Controller
Verify the cable connected to com 1 of the Site Controller and the 9600 converter box is
securely connected. Also check that the connection between the 69 box and the 9600
converter box follows the wiring diagram in this manual.
Some of the Insight readers do not come online
Verify the first and last address in the Insight parameter file. If you have eight readers then
the first and last reader address will need to be set to 1 and 8 respectively for all of the
readers to come up. If the addresses check out okay, recheck the wiring and validity of the
hardware for the Insight readers.
The Insight readers will not load
If there is a TED module attached to the 69 box, it can take up to 10 minutes to load, just
be patient. Also check the reader addresses in the Insight parameter file.
The Insight readers go up and down periodically throughout the day
Verify that all of the Gasboy equipment is sharing the same ground. This includes the site