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Club cards and debit, Troubleshooting tips – Gasboy CFN Site Controller User Manual

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Pump Interface Manual v1.3

Insight Interface - CFN3 only

21

03/20/03

Gasboy CFN Series

Injected/Non-injected

To verify if your Insight's are injected or non-injected, use the Insight diagnostic mode as
described in your Insight and/or pump manual from Tokheim. Start with pump manager mode 98
and then press a key on the Insight keypad. Scan through the settings until you come to 'Injection
status', then press EXECUTE. It should display DPT injected or DPT not injected.

Prompts

All the prompts the site controller uses for numeric data entry must be loaded in the parameter
file using ‘PROMPT=’. These prompts may come from the reader configuration or from your
specific router (or bank network). These may vary from site to site, even for the same network
(i.e. depending on what is loaded in the reader configuration).

For the TED/DEBIT module, all the prompts are in the TED/DEBIT module and can only

be accessed by prompt number. These vary between TED/DEBIT modules, usually according to
the network. Your TED/DEBIT module should come with a list of prompts and prompt numbers.

All the prompts from the Site Controller are given as text. To determine which TED/DEBIT

module prompt number to use in place of the Site Controller text, list all the prompts with
‘PROMPT=’ in the parameter file in the same order as they are listed in the TED/DEBIT
module. The first ‘PROMPT=’ line is prompt 1, the second is prompt 2, etc. For example, if the
‘ENTER PIN’ prompt is prompt #3, then the third ‘PROMPT=’ line is the text the site controller
uses for the PIN prompt (from the reader configuration). For some networks the PIN prompt
may be prompt #7. In this case the 7th ‘PROMPT=’ line contains the text the site will use for the
PIN prompt. Odometer prompts and any other prompts are also loaded this way. The text after
the PROMPT= must match what is loaded in the ICR program for that prompt # to be displayed.

CLUB Cards and Debit

If the site is using DEBIT and also taking CLUB cards (or GASCARD) which take non-
encrypted PINS the Insight parameter file (insight.A0x) must be adjusted. There are 2 PIN
prompts in the TED/DEBIT module; one for encrypted PIN and one for non-encrypted PIN.
Load the PROMPT= line in the Insight parameter file corresponding with the encrypted PIN to
match the prompt in the site reader configuration for PIN entry. Load the PROMPT= line for the
non-encrypted with the same text except insert CLUB as the first word.

For example, if the site reader program uses ‘Enter PIN’ for PIN entry, then load ‘Enter

PIN’ for the encrypted prompt and load ‘CLUB Enter PIN’ for the non-encrypted prompt in the
Insight parameter file. See the illustration at the end of this manual for detailed location.

Troubleshooting tips

DEBIT prompt error

The site controller is sending a prompt that does not match any of the PROMPT= lines in
the Insight parameter file. Either load the Insight parameter file or change the site
controller prompts to match the Insight parameter file. The text after the PROMPT= must
match what is loaded in the ICR program for that prompt # to be displayed.

The wrong payment keys are showing up on the Insight display and/or any other keys
on the keypad aren't where you expect them

The Tokheim keyboard layout (sys_par page 4) needs to be adjusted for the preferred
payment types.