Dell POWERVAULT MD3600I - Manual (Page 231)

6. For an out-of-band managed storage array, ensure that the RAID controller modules are network accessible by
using the ping command to make sure that the RAID controller module can be reached. Type one of these
commands, and press .
– ping
– ping
7. If the verification is successful, see step 8, if not, see step 9.
8. Remove the storage array with the Unresponsive status from the EMW, and select Add Storage Array to add the
storage array again.
9. If the storage array does not return to Optimal status, check the Ethernet cables to make sure that there is no
visible damage and that they are securely connected.
10. Make sure the appropriate network configuration tasks have been performed. For example, make sure that IP
addresses have been assigned to each RAID controller module.
11. If there is a cable or network accessibility problem, see step 20, if not step 12.
12. For an in-band managed storage array, make sure that the host is network accessible by using the ping command
to verify that the host can be reached. Type one of these commands, and press .
– ping
– ping
13. If the verification is successful, see step 14, if not, step 15.
14. Remove the host with the Unresponsive status from the EMW, and select Add Storage Array to add the host again.
15. If the host does not return to Optimal status, go to step 16.
16. Ensure that the host is turned on and operational and that the host adapters have been installed.
17. Check all external cables and switches or hubs to make sure that no visible damage exists and that they are
securely connected.
18. Make sure the Host Context Agent software is installed and running.
If you started the host system before you were connected to the RAID controller module in the storage array, the
Host Context Agent software will not be able to detect the RAID controller modules. If this is the case, make sure
that the connections are secure, and restart the Host Context Agent software.
19. If you have recently replaced or added the RAID controller module, restart the Host Context Agent software so that
the new RAID controller module is recognized.
20. If the problem still exists, make the appropriate host modifications, check with other administrators to see if a
firmware upgrade was performed on the RAID controller module from another storage management station.
If a firmware upgrade was performed, the EMW on your management station may not be able to locate the new
AMW software needed to manage the storage array with the new version of the firmware.
21. If the problem persists contact your Technical Support representative.
22. Determine if there is an excessive amount of network traffic to one or more RAID controller modules.
This problem is self-correcting because the EMW software periodically retries to establish communication with the
RAID controller modules in the storage array. If the storage array was unresponsive and a subsequent attempt to
connect to the storage array succeeds, the storage array becomes responsive.
For an out-of-band managed storage array, determine if management operations are taking place on the storage
array from other storage management stations. A RAID controller module-determined limit exists to the number of
Transmission Control Protocol/Internet Protocol (TCP/IP) connections that can be made to the RAID controller
module before it stops responding to subsequent connection attempts. The type of management operations being
performed and the number of management sessions taking place together determine the number of TCP/IP
connections made to a RAID controller module. This problem is self-correcting because, after some TCP/IP
connections terminate, the RAID controller module then becomes responsive to other connection attempts.
23. If the storage array is still unresponsive, a problem may exist with the RAID controller modules. Contact your
Technical Support representative.
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