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5 desktop client requirements, Desktop client requirements – Acronis Access Advanced - Installation Guide User Manual

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Copyright © Acronis International GmbH, 2002-2014

If you want to allow mobile devices access from outside your firewall, there are several options:

Port 443 access: Acronis Access uses HTTPS for encrypted transport, so it fits in naturally with
common firewall rules allowing HTTPS traffic on port 443. If you allow port 443 access to your
Acronis Access server, authorized iPad clients can connect while inside or outside of your firewall.
Acronis Access can also be configured to use any other port you prefer.

VPN: The Access Mobile Client supports access through a VPN connection. Both the built in iOS
VPN client and third-party VPN clients are supported. iOS management profiles can optionally be
applied to devices using Mobile Device Management (MDM) systems or the Apple iPhone
Configuration Utility to configure the certificate-based iOS “VPN-on-demand” feature, giving
seamless access to Acronis Access servers and other corporate resources.

Reverse proxy server: If you have a reverse proxy server set up, iPad clients can connect without
the need for an open firewall port or a VPN connection. The Access Mobile Client app supports
reverse proxy pass-through authentication, username / password authentication, Kerberos
constrained authentication delegation and certificate authentication. For details on adding
certificates to the Access Mobile Client app, visit the Using client certificates article.

Good Dynamics enabled Access Mobile Client app: The Access Mobile Client app includes the
ability to be enrolled in and managed by the Good Dynamics platform. In this configuration, all
network communication between Access Mobile Clients and Gateway Servers is routed through
the Good Dynamics secure communication channel and Good Proxy Server. For more details, see
the Access Mobile Client for Good Dynamics manual page.

MobileIron AppConnect enrolled Access Mobile Client app: If the Access Mobile Client
application is enrolled with MobileIron's AppConnect platform, then all network communication
between Access Mobile Client clients and Gateway Servers can be routed through the MobileIron
Sentry. For more information see the MobileIron AppConnect manual page.

Certificates:
Acronis Access ships and installs with self-signed certificates for testing purposes. Production
deployments should implement proper CA certificates.

Note: Certain web browsers will display warning messages when using self-signed certificates.
Dismissing those messages allows the system to be used without problems. Using self-signed
certificates for production conditions is not recommended.

1.1.5 Desktop Client Requirements

Supported operating systems:

Windows XP, Windows Vista, Windows 7, Windows 8 and 8.1

Note: In order to use the Acronis Access Desktop client on Windows XP, you will need to use relaxed SSL
cipher rules. For more information: Changing the Acronis Access Tomcat SSL Ciphers.

Mac OS X 10.6.8 and higher with Mac compatible with 64-bit software.

Note: When installing the Acronis Access Desktop client, make sure that the sync-folder you create is not in
a folder synchronized by another software. For a list of known conflicts visit Conflicting Software.

Supported web browsers:

Mozilla Firefox 6 and later

Internet Explorer 9 and later