Device manager web interface issues – Rockwell Automation 1783-BMxxx Stratix 5700 Ethernet Managed Switches User Manual User Manual

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Rockwell Automation Publication 1783-UM004E-EN-P - June 2014

Chapter 6 Troubleshoot the Switch

Device Manager
Web Interface Issues

These are some basic troubleshooting for issues related to displaying the Device
Manager Web interface.

Issue

Resolution

Device Manager Web interface does not display

If you cannot display the Device Manager Web interface from your computer or laptop, make sure that you entered the
correct switch IP address in the browser.
If you entered the correct switch IP address in the browser, make sure that the switch and your computer or laptop are in
the same network or subnetwork:

• For example, if your switch IP address is 172.20.20.85 and your computer or laptop IP address is 172.20.20.84, both

devices are in the same network.

• For example, if your switch IP address is 172.20.20.85 and your computer or laptop IP address is 10.0.0.2, the devices

are in different networks and cannot directly communicate without a router. You must either change the switch IP
address or change the computer or laptop IP address.

• If the issue persists, follow the procedure in the

Access Direct Managed Mode section on page 237

, and then update

the switch network settings on the device manager Express Setup window.

• If the issue still persists, follow the procedure in the

Recover the Switch Firmware and Restore Factory Defaults section

on page 240

Device Manager Web interface is not operating properly

If the Device Manager Web interface does not operate properly (for instance, the device manager is not responding),
follow the procedure in the

Access Direct Managed Mode section on page 237

, and then update the switch network

settings on the Device Manager Web interface Express Setup window.
If the issue persists, follow the procedure in the