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Hints and tips for using the hcs, Fault codes, Hints and tips for using the hcs -28 – Xerox 4112-4127 Enterprise Printing System-4612 User Manual

Page 204: Fault codes -28

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Addendum

9-28

Xerox 4112/4127 EPS

User Guide

Hints and Tips for using the HCS

1.

Check the paper in the Stack Tray for curl.

No, curl is not present: Call for service.

If the output acceptable and meets customer satisfaction, you are finished.

If the output is not acceptable, call for service.

Yes, curl is present: continue to the next step.

2.

Adjust the paper curl by using the Decurler Controls on the top of the Interface Module;
refer to page 9-19 for more information on adjusting paper curl.

3.

If the output has not improved, adjust the paper curl again.

4.

If the output still has not improved, call the Customer Support Center.

Fault Codes

Fault code

Possible cause

Recommended solution

049 100
049 101
049 102
049 104
049 106
049 108
049 113
049 114
049 115
049 116
049 117
049 119
049 121
049 900
049 901
049 902
049 903
049 905
049 907
049 908

Paper jam

A jam occurred during
feeding

A jam notification is
displayed on the UI

Open the front door.

Carefully remove all sheets and paper scraps
from jam clearance areas.

Close the front door.

Verify the paper used is within the approved
paper specifications.

049 210
049 211

Front door sensor problem

Power off, then power on

049 212
049 213

Stacker tray did not raise or
lower properly

Power off, then power on

049 214
049 215
049 216
049 217
049 218

sensor problem/failure

Power off, then power on

049 219

Front door software failure

The front door switch is detected as “open,” but
the front door is actually closed (locked). Power
off, then power on.

049 220
049 221

Stacker upper limit failure

Stacker lower limit failure

Power off, then power on