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Problem solving, Initial troubleshooting procedures, Problem solving -1 – Xerox 4112-4127 Enterprise Printing System-4612 User Manual

Page 103: Initial troubleshooting procedures -1

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Xerox 4112/4127 EPS

7-1

User Guide

7

Problem Solving

Tip

The User Interface (UI) screens shown in this guide may or may not reflect the screens
displayed on your system. The UI screens vary from system to system and from marketplace to
marketplace. Therefore, the UI screens in this guide are a representation of the type of screens
that may be seen on your particular system.

Initial Troubleshooting Procedures

To use the following machine troubleshooting procedures:

1.

Begin by reading the first Symptom at the left side of the page.

2.

If the description of the symptom is False (NO), move downward to the next symptom.
Continue down through the Symptoms until you find the symptom that describes the
problem.

3.

Refer to the Causes and Actions to the right of the correct symptom. Perform the
suggested actions until the problem is solved.

Symptoms

Causes and Actions

Power is not switched On.

Yes

Cause

Is the power switch on the machine turned
off?

If NO, go to next symptom.

Action

Turn the power switch on.
Refer to Power on/off on page 1-11

If problem is not solved, go to next Cause/
Action.

Cause

Is the power cord plugged into the power
outlet?

Action

Turn the power switch off and then firmly plug
in the power cord. Then turn the power switch
on.
Refer to Power on/off on page 1-11.

If problem is not solved, go to next Cause/
Action.

Cause

Is the power cord disconnected from the
machine or the rear of the rack?

Action

Turn the power switch off and then firmly plug
in the power cord. Then turn the power switch
on.
Refer to Power on/off on page 1-11.

If problem is not solved, go to next Cause/
Action.