Xerox 4112-4127 Enterprise Printing System-4612 - Manual (Page 112)

Problem Solving
7-10 Xerox 4112/4127 EPS
User Guide
Print Troubleshooting
This section describes solutions for problems encountered during printing.
• Unable to Print
• The Printed result is not what was expected on page 7-11
Unable to Print
Symptoms Causes and Actions
Data remains in the printer icon YES Cause The printer is not powered on.
If NO, go to next symptom. Action Turn the power on.
If problem is not solved, go to next Cause/Action.
Cause The network cable is disconnected from the
computer.
Action Connect the network cable to the computer.
If problem is not solved, go to next Cause/Action.
Cause The network cable is disconnected from the
machine.
Action Connect the network cable to the machine.
For information about network settings, refer to
the System Administration Guide.
If problem is not solved, go to next Cause/Action.
Cause Printer mode is set to Offline.
Action Press the Machine Status button and confirm
the Printer Mode in the Machine Status screen.
If Printer Mode is Offline, select Online in the
Printer Mode screen.
If problem is not solved, go to next Cause/Action.
Cause An error occurred with the printer.
Action Check the error details.
If problem is not solved, go to next Cause/Action.
Cause The IP address or SMB network path is
misconfigured.
Action Configure a correct IP address or SMB network
path.
For information about network settings, refer to
the System Administration Guide.
If problem is not solved, go to next Cause/Action.
Cause The network connection between the computer
and machine is abnormal.
Action Check with your system administrator.
If problem is not solved, go to next Cause/Action.