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3 user public key is not accepted, 4 directory service not available, 5 cannot add directory service – HP OneView User Manual

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27.13.3 User public key is not accepted

Possible cause and recommendation

Symptom

Hidden characters introduced during a copy/paste operation change the key
code

Enter the key again, taking care to prevent special characters from being injected into the
key when pasting it into the public key field

User public key does
not work or is not
accepted

27.13.4 Directory service not available

Possible cause and recommendation

Symptom

Directory service server is down

1.

Locally run the ping command on the directory server’s IP address or host name to determine
if it is on-line.

2.

Verify that the appliance network is operating correctly.

3.

Contact the directory service administrator to determine if the server is down.

No connectivity

27.13.5 Cannot add directory service

Possible cause and recommendation

Symptom

Lost connection with directory service host

1.

Verify that the settings for the directory service host are accurate.

2.

Locally run the ping command on the directory server’s IP address or host name to determine
if it is on-line.

3.

Verify that the port for LDAP communication with the directory service is correct.

4.

Verify that the port you are using for communication is not blocked by any firewalls.

5.

Verify that the appliance network is operating correctly.

6.

Determine that the appliance virtual machine is functioning properly and that there are
enough resources.

Connectivity

Inaccurate credentials

1.

Verify the login name and password are accurate.

2.

Verify the search context information is accurate; you might be trying to access a different
account or group.

3.

Re-acquire and install the directory service host certificate.

4.

Contact the directory service provider to ensure that the credentials are accurate.

Cannot log in

27.13 Troubleshooting user accounts

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