HP OneView - Manual (Page 206)

Possible cause and recommendation Symptom
A profile operation was running during the backup
1. Minimum required privileges: Infrastructure administrator
2. Identify the server affected.
3. Unassign the profile from the server.
4. Reassign the profile to the server.
5. Create a support dump file .
6. Report this issue to your authorized support representative.
Duplicate GUIDs in the
network and a server
with settings from a
previous profile
A profile operation was running during the backup
1. Minimum required privileges: Infrastructure administrator
2. Unassign the profile.
3. Reassign the profile.
4. Create a support dump file .
5. Determine any factors (not related to HP OneView) that contributed to this condition, such
as:
• Was the server moved?
• Was the server power turned off?
Error messages: 1. The
operation was
interrupted and 2. The
configuration is
inconsistent.
Restore operation fails or times out
1. Minimum required privileges: Infrastructure administrator
2. Create a support dump file .
3. Do one of the following:
a. Retry the restore operation with the same backup file.
b. Retry the restore operation with a different backup file.
4. Verify that all the necessary actions were followed to put the profiles back in-line with the
environment. If there is a profile still in an inconsistent state, there might be incorrect behavior
in the data center.
Restore operation
does not restore server
profile
27.4.8 Restart or shutdown failure
Possible cause and recommendation Symptom
Internal server error
1. Minimum required privileges: Infrastructure administrator
2. Retry the shutdown action.
3. If the problem persists, create a support dump .
4. Contact your authorized support representative and provide them with the support dump.
For information on contacting HP, see
“How to contact HP” (page 227) .
The appliance did not
shut down
Internal server error
1. Minimum required privileges: Infrastructure administrator
2. Retry the restart action.
3. If the problem persists, create a support dump. For information, see “Create a support dump
file” (page 201) .
4. Contact your authorized support representative and provide them with the support dump.
For information on contacting HP, see
“How to contact HP” (page 227) .
Cannot restart the
appliance after a
shutdown
206 Troubleshooting