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4 appliance update is unsuccessful, 5 support dump file creation action fails, 6 certificate action fails – HP OneView User Manual

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27.4.4 Appliance update is unsuccessful

Any blocking or warning conditions affecting the appliance update are displayed prior to the
update operation.

Possible cause and recommendation

Symptom

1.

Verify that all prerequisites are met.

2.

Correct all degraded health and other blocking conditions that have been identified in
notification messages before retrying the update.

Resource state or
health status changes

27.4.5 Support dump file creation action fails

Possible cause and recommendation

Symptom

Insufficient time

1.

Minimum required privileges: Infrastructure administrator

2.

Wait. Creating a support dump file can take several minutes. If the log files are large or if
the system is extensive, creating a support dump file can take even longer.

3.

Retry the create support dump action.

Support dump file not
created

27.4.6 Certificate action fails

Follow the recommendation if any of these certificate actions fails:

Create a self-signed certificate

Create a certificate signing request

Import certificate

Possible cause and recommendation

Symptom

Appliance lost connection with web server

1.

Minimum required privileges: Infrastructure administrator

2.

When creating a certificate signing request or importing a certificate, verify that the
networking is working properly.

3.

Wait for the web server to restart, then try the action again.

Certificate action failed

204 Troubleshooting