Badger Meter ReadCenter User Manual
Page 109
Duplicate serial numbers may occur in the following conditions:
•
A data entry error occurred in the billing system where two account records have the same serial number assigned
•
An endpoint was relocated where the same serial number is assigned for two different account records within the
billing system
•
A change was made to the account identifier used in ReadCenter Analytics or Analytics Mobile to match with one used in
the billing system
The unique Account ID/Service # combination should stay with the property and not change when tenants move in and
out If it changes, it is interpreted as a new account and a new account record will be automatically created by ReadCenter
Analytics or Analytics Mobile during the Read Input File process It will cause the same serial number to be listed in two
different account records within ReadCenter Analytics or Analytics Mobile
In all instances, the endpoint serial number should be verified in the billing system and changed, if necessary Once changes
are made, the file should be re-sent from the billing system and re-read into ReadCenter Analytics or Analytics Mobile to
correct the duplication
The conditions above should be immediately corrected to prevent ongoing issues If instances of duplicates continue to
occur or if assistance is needed to resolve issues with duplication, please contact Badger Meter Technical Support
Situation:
NO CONNECTION FROM YOUR COMPUTER TO THE SERVER (DATABASES)
First contact your Information Technology department to determine if there are internal problems with your network If they
cannot correct the problem, contact Badger Meter Technical Support
Situation:
NO NEW READINGS IN ReadCenter Analytics
Make sure ReadCenter Analytics Monitor is running If it is not, double-click the “ReadCenter Analytics Monitor” icon and click
OK to start Monitor Wait at least one hour to see if information starts coming into Monitor. If there is no information on
the Monitor screen after one hour, contact Badger Meter Technical Support
Situation:
NO INFORMATION IN THE FILE PATH WINDOW
On the Read Input File screen, click the Browse... button next to the file path field Browse to the billing file location on your
PC or network Once you have found the file and imported the file into the ReadCenter Analytics or Analytics Mobile database,
the file path will be saved as the default file path the next time the import function is executed Refer to "Read Input File" on
for additional information
OTE:
N
The default file path is normally documented during initial training
User Manual
Page 109
June 2014