Brocade resources, Contacting brocade technical support – Brocade Virtual ADX Switch and Router Guide (Supporting ADX v03.1.00) User Manual
Page 13
Brocade Virtual ADX Switch and Router Guide
xiii
53-1003246-01
Brocade resources
Visit the Brocade website to locate related documentation for your product and additional Brocade
resources.
You can download additional publications supporting your product at
. Select the
Brocade Products tab to locate your product, then click the Brocade product name or image to
open the individual product page. The user manuals are available in the resources module at the
bottom of the page under the Documentation category.
To get up-to-the-minute information on Brocade products and resources, go to
. You can
register at no cost to obtain a user ID and password.
Release notes are av
oduct Downloads.
White papers, online demonstrations, and data sheets are available thro
.
Select Application Delivery Switches on this page to navigate to the relevant product information.
Contacting Brocade Technical Support
As a Brocade customer, you can contact Brocade Technical Support 24x7 online, by telephone, or
by e-mail. Brocade OEM customers contact their OEM/Solutions provider.
For product support information and the latest information on contacting the Technical Assistance
Center, go to
If you have purchased Brocade product support directly from Brocade, use one of the following
methods to contact the Brocade Technical Assistance Center 24x7.
If you have purchased Brocade product support from a Brocade OEM/Solution Provider, contact
your OEM/Solution Provider for all of your product support needs.
•
OEM/Solution Providers are trained and certified by Brocade to support Brocade® products.
•
Brocade provides backline support for issues that cannot be resolved by the OEM/Solution
Provider.
Online
Telephone
Preferred method of contact
for non-urgent issues:
•
My Cases through
MyBrocade
•
Software downloads &
licensing tools
•
Knowledge Base
Required for Sev 1-Critical and
Sev 2-High issues:
•
Continental US:
1-800-752-8061
•
Europe, Middle East, Africa,
and Asia Pacific: +800-AT
FIBREE (+800 28 34 27
33)
•
For areas unable to access
toll free number:
+1-408-333-6061
•
e
available in many countries.
Please include:
•
Problem summary
•
Serial number
•
Installation details
•
Environment description