Watlow EZ-ZONE PM PID User Manual

Page 3

Warranty

The EZ-ZONE

PM is manufactured by ISO 9001-registered processes and is backed by a three-year warran-

ty to the first purchaser for use, providing that the units have not been misapplied. Since Watlow has no con-

trol over their use, and sometimes misuse, we cannot guarantee against failure. Watlow’s obligations hereun-

der, at Watlow’s option, are limited to replacement, repair or refund of purchase price, and parts which upon

examination prove to be defective within the warranty period specified. This warranty does not apply to dam-

age resulting from transportation, alteration, misuse or abuse. The purchaser must use Watlow parts to main-

tain all listed ratings.

Technical Assistance

If you encounter a problem with your Watlow controller, review your configuration information to verify that

your selections are consistent with your application: inputs, outputs, alarms, limits, etc. If the problem per-

sists, you can get technical assistance from your local Watlow representative (see back cover), by e-mailing your

questions to [email protected] or by dialing +1 (507) 494-5656 between 7 a.m. and 5 p.m., Central

Standard Time (CST). Ask for for an Applications Engineer. Please have the following information available

when calling:
• Complete model number
• All configuration information
• User's Guide
• Factory Page

Return Material Authorization (RMA)

1. Call Watlow Customer Service, (507) 454-5300, for a Return Material Authorization (RMA) number before

returning any item for repair. If you do not know why the product failed, contact an Application Engineer

or Product Manager. All RMA’s require:

• Ship-to address
• Bill-to address
• Contact name
• Phone number
• Method of return shipment
• Your P.O. number
• Detailed description of the problem
• Any special instructions
• Name and phone number of person returning the product.

2. Prior approval and an RMA number from the Customer Service Department is required when returning

any product for credit, repair or evaluation. Make sure the RMA number is on the outside of the carton

and on all paperwork returned. Ship on a Freight Prepaid basis.

3. After we receive your return, we will examine it and try to verify the reason for returning it.
4. In cases of manufacturing defect, we will enter a repair order, replacement order or issue credit for mate-

rial returned. In cases of customer misuse, we will provide repair costs and request a purchase order to

proceed with the repair work.

5. To return products that are not defective, goods must be in new condition, in the original boxes and they

must be returned within 120 days of receipt. A 20 percent restocking charge is applied for all returned

stock controls and accessories.

6. If the unit is not repairable, you will receive a letter of explanation. and be given the option to have the

unit returned to you at your expense or to have us scrap the unit.

7. Watlow reserves the right to charge for no trouble found (NTF) returns.

The EZ-ZONE

rights reserved.
EZ-ZONE

PM is covered by U.S. Patent No. 6,005,577 and Patents Pending