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E-mail troubleshooting, E-m a il – Xerox 480 ST User Manual

Page 305

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Xerox Document Centre System Administration Guide

Page 21 - 17

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E-mail Troubleshooting

You are here because a problem has been identified with the Scan to
E-mail function of the Document Centre.

Resolve any copier problems first. Perform the corrective action
that is recommended by the Document Centre User Guide. Do
not attempt to resolve a Scan to E-mail problem if the copier
functions are not operating correctly.

Problem

Corrective Action

E-mail does not arrive at
destination address. No E-mail
Error report printed by the
device.

• Check the SMTP address entry to ensure job

is being sent to the correct recipient and that
the address is spelled correctly.

Device prints an E-mail Error
report after an attempt is made
to send an E-mail job.

• Check that the E-mail server settings

configured on the device are correct.

• Check that the mail server is configured to

accept SMTP mail.

Cannot change E-mail "From"
address entry.

• If the user accesses the device using a

password with the Guest Authentication
feature, then the From address may be
changed.

"Reply To" E-mail address
receives a mailnote from the
SMTP server stating that the
mail message was
undeliverable due to the
attachment or file being too
large.

• Resend the job using a lower scan

resolution.

• Split the originals into smaller jobs.

Cannot find required entry in
the Public Address Book.

• Try typing the first letter of the entry and then

manually scroll the list for the required name.

• Check that the address book entries are in

the correct order.

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