ZyXEL Communications P-335WT - Manual (Page 414)

P-335 Series User’s Guide
414 Chapter 41 Troubleshooting
41.3 Problems with the WAN
Table 148 Troubleshooting the WAN
PROBLEM CORRECTIVE ACTION
The WAN LED is
off.
Check the connections between the Prestige WAN port and the cable/DSL modem
or ethernet jack.
Check whether your cable/DSL device requires a crossover or straight-through
cable.
I cannot get a
WAN IP address
from the ISP.
Click WAN to verify your settings.
The username and password apply to PPPoE and PPPoA encapsulation only.
Make sure that you have entered the correct Service Type, User Name and
Password (be sure to use the correct casing). Refer to the WAN Setup chapter
(web configurator or SMT).
I cannot access
the Internet.
Make sure the Prestige is turned on and connected to the network.
Verify your WAN settings. Refer to the chapter on WAN setup (web configurator)
or the section on Internet Access (SMT).
Make sure you entered the correct user name and password.
If you use PPPoE pass through, make sure that bridge mode is turned on.
The Internet
connection
disconnects.
Check the schedule rules. Refer to Chapter 38 on page 393 (SMT).
If you use PPPoE encapsulation, check the idle time-out setting. Refer to the
Chapter 8 on page 129 (web configurator) or Chapter 27 on page 311 (SMT).
Contact your ISP.