Programming the queue time-out, Programming the overflow set, Programming the queue time-out 177 – Nortel Networks 6.1 User Manual
Page 177: Programming the overflow set 177

Programming Hunt Groups / 177
P0603544 02
Compact ICS 6.1 System Coordinator Guide
3.
Press ≠. The display shows Member DNs:.
4.
Press ‘ until the display shows If busy:.
5.
Press CHANGE to set the mode: BusyTone, Overflow, Queue.
6.
Press
¨ to exit or ‘ to continue programming.
Programming the queue time-out
This setting allows you to program the number of seconds a call remains in
the Hunt Group queue before it is routed to the overflow position.
1.
At Hunt groups, press ≠. The display shows Show group.
2.
Enter the Hunt Group number you want to program (1-6) or press
‘
to scroll through the groups.
3.
Press ≠. The display shows Member DNs:.
4.
Press ‘ until the display shows Q Timeout:.
5.
Press CHANGE to set the queue time-out: 15, 30, 45, 60, 120, 180.
6.
Press
¨ to exit or ‘ to continue programming.
Programming the overflow set
This setting allows you to program the overflow telephone to which the
Hunt Group calls are to be routed. Unless the overflow position is a Hunt
Group telephone, the call ceases to be a Hunt Group call. If the overflow
telephone is a Hunt Group telephone, the call is treated as a new call and
goes to the bottom of the queue.
The overflow telephone can be a DN number associated with a voice
mailbox.
1.
At Hunt groups, press ≠. The display shows Show group.
2.
Enter the Hunt Group number you want to program (1-6) or press
‘
to scroll through the groups.
3.
Press ≠. The display shows Member DNs:.
4.
Press ‘. The display shows Overflow:.
5.
Press ≠. The display shows Overflow:HGn.