Nortel Networks 6.1 User Manual

Compact ics 6.1 system coordinator guide

1-800-4 NORTEL
www.nortel.com/norstar
P0603544 02
Printed in Canada

Norstar and Meridian are trademarks of Nortel Networks
© Copyright Nortel Networks 2003

Compact ICS 6.1
System
Coordinator
Guide

Table of contents

Document Outline

Getting started with Norstar
- Using this guide
- Understanding programming
- Before you start
- What you’ll need to do programming
- Using Buttons
- Using the buttons under the display
  - The programming overlay
- A map for working in programming
  - Programming map (page 1)
- Starting and ending a session
- Ending a session
Frequently used programming operations
- Changing the time and date on the display
- Adding or changing a system speed dial
  - Program a name for a speed dial
- Changing the name of a telephone
- Changing the name of a line
- Making changes to Call Forward No Answer
- Making changes to Call Forward on Busy
- Making Changes to Do Not Disturb on Busy
- What would you like to do next?
Answering calls
- Answering incoming calls with Hunt Groups
- Answering an incoming call
- Sorting calls by distinctive ring patterns
- Answering calls at a prime telephone
- Expanding telephone button capacity
  - Using a CAP module
  - Using a KIM as a central answer position
- Release button
- Hearing aid compatibility
- Viewing information about a call on the display
- Picking up a call ringing at another telephone
- Creating a Conference Call
- Listening to a call as a group
  - Canceling Group Listening
- Using handsfree/mute
- Turning Privacy on or off for a call
  - Creating a conference by releasing privacy
  - Making a call private
- Checking call length using Call Duration Timer
- Disconnecting by accident
Making calls
- Choosing a line using a line button
- Line pools
- Changing how you dial your calls
- When the internal number you have called is busy
  - Priority Call
  - Using Ring Again
Auto Attendant
- System Answer
- Custom Call Routing (CCR)
  - CCR groups
- Direct extension dialing
- Customizing System Answer and CCR
- Turning System Answer on or off
- Turning CCR on or off
- Choosing the attendant telephone
  - Changing the language for System Answer and CCR
- Setting ring delay before System Answer takes a call
- Setting the ring delay before CCR greeting answers
- Adding/removing telephones from CCR groups
- Using the pre-recorded greetings
- Using customized greetings for System Answer and CCR
  - Time available for customized greetings
  - Recording customized greetings for System Answer and CCR greetings
- Programming or changing CCR destinations
  - Testing your custom System Answer and CCR
- Time savers for making calls
  - Storing a number on a memory button for Autodial
  - Using intercom as the line for Autodial
- Using Last Number Redial
  - Preventing a telephone from using Last Number Redial
- Using Speed Dial
- Using Saved Number Redial
Handling many calls at once
- Using Hold
- Using Call Queuing
- Using system-wide call appearance (SWCA)
Transferring calls
- Using the transfer feature
- Using Camp-on
- Parking a call
  - Retrieving a parked call
  - Using Call Park
- Using Callback
Forwarding your calls
- Forwarding your calls to with Norstar
- Line Redirection
Communicating in the office
- Paging
- Sending messages using the display
- Using Voice Call
Tracking your incoming calls
- Using Call Log
- Using Voice mail
Customizing your telephone
- Finding out what a button does using Button Inquiry
- Making the display darker or lighter using Contrast adjustment
- Changing the language on the display
- Programming a feature code onto a memory button
  - Programming feature buttons
  - Erasing a feature button
- Labeling your set
User Preferences
- Using User Preferences
Programming Hunt Groups
- Adding or removing members from a group
- Moving members of a group
- Assigning or unassigning lines to a group
- Setting the distribution mode
- Setting the hunt delay
- Programming busy line setting
- Programming the queue time-out
- Programming the overflow set
- Setting the name
- Allowing/disallowing an auxiliary ringer
- Assigning a distinctive ring pattern to a Hunt Group
- Using Silent Monitor
  - Feature notes
Using the Hospitality features
- Hospitality passwords
  - Desk pswd
  - Cond pswd
- Room/desk information
  - Programming room information
  - Using the room/set programming
- Programming the alarm feature
Telephone features
- Installing Business Series Terminals
  - Mounting a Business Series Terminal on the wall
- Installing Norstar telephones
- Naming a telephone or a line
- Moving telephones
- Stopping calls from ringing at your telephone: Do Not Disturb (DND)
- Using Background Music
  - Turning Background Music off
- Using the device attached to the internal analog terminal adapter
- Using a data communication device with the I-ATA
ISDN
- ISDN BRI
  - Line access from an ISDN terminal
- ISDN BRI features
  - Network Name Display for BRI
  - Name and number blocking for BRI
- Service provider features
- ISDN BRI terminals
- ISDN applications
Using System features
- Using alternate or scheduled services
- Using passwords
- Using special telephones
- Using Set lock
  - Changing Set Lock programming for a telephone
- Using an auxiliary ringer
  - Turning the auxiliary ringer for a telephone on or off
- Using Host System dialing signals
- Using your Norstar system from an external location
General System features
- Disconnect supervision
- Hunt Groups
- Internal numbers
- Line assignment
- Target line
- Line pools
- Overflow call routing
- M7100 and T7100 telephones
- Memory buttons
  - Oneline display
- Prime line
- Private lines
- Volume bar
Troubleshooting
- Using the alarm telephone
  - Reporting and recording alarm codes
- Testing the telephone
Common feature displays
Index
- Backup programming overlays