Nortel Networks 6.1 - Manual (Page 110)

110 / Handling many calls at once
Compact ICS 6.1 System Coordinator Guide P0603544 02
No free call keys
If all the SWCA keys are currently occupied when a new call comes in, you
can still put the call on Hold.
• If a SWCA key has been freed up between the time you answered the
call, and when you want to put the call on Hold, the call will transfer
to the free SWCA key and act as described in ‘‘Incoming calls’’ on
page 108.
• If all SWCA keys are still occupied when you put the new call on
Hold, the call will be held at your telephone on the line it came in on.
When a SWCA key becomes free, you can take the call off hold and
press the free SWCA key so the call has a group-wide appearance.
These principles also apply to outgoing calls.