Printronix P5000LJ Series - Manual (Page 240)

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Chapter 12 Troubleshooting (10/100Base-T)
• If the NIC has logged in to the file server but has not attached to the
queue, there may be a permission problem. Make sure the appropriate
users have rights to this queue (they should be in the group “everyone”).
Also, you may have to assign the queue to
root so it is available to
everyone.
If none of these solutions help your situation, you may want to try the whole
setup again. Completely delete the setup that is giving you trouble and go
through the setup again following each step carefully.
Printing Related
The job goes to the queue but nothing prints
If nothing is printing, make sure you have a connection to the NIC first. See
the PSERVER or RPRINTER sections above if you are having connection-
related problems. Otherwise, consider these points when trying to solve
printing problems in a Novell environment:
• Does the job leave the queue, or is it stuck there indefinitely? If it leaves
properly, the problem points to the actual printing mechanism on your
Novell system (e.g., CAPTURE, NPRINT, etc.); to the print job format; or
to the printer itself. Otherwise, review the configuration steps you have
already followed.
• Have you confirmed that you can print from the NIC to the printer ignoring
the Novell setup altogether? Please see
start fox|tts|loopb prn
on page 256 for a good test.
• Is anything happening on the printer when the print job is sent?
Sometimes, the print job may have arrived at the printer but can be
waiting for a manual form feed. If this is the case, please see “Set
Commands” on page 247 for information on trailer strings.
• Is the printing mechanism you are using (e.g., CAPTURE, NPRINT, etc.)
configured to service the appropriate queue?
• Is the NIC configured as the queue’s “Currently Attached Server”? If not,
make sure you have associated the queue and the printer. See “Novell
Host Configuration” on page 208.
• Is there a hold on the print job? If you select the job from PCONSOLE’s
CURRENT PRINT JOB ENTRIES, change the User Hold or Operator
Hold to “No.”
• If you look in PCONSOLE’s CURRENT QUEUE STATUS within the
PRINT QUEUE INFORMATION menu, is the server configured to service
entries in this queue? It is possible to turn servicing off here.
Note Be sure to reboot the printer before beginning a new setup and after
completing an RPRINTER setup. Wait at least a minute for the Print
Server to login and attach to a queue.