Motorola moto E - Manual (Page 140)

For Assistance 132
What will we do if you make a claim under this Limited Warranty?
If you make a valid claim under this Limited Warranty, Motorola will (at its discretion) either (1) repair
the Product using new, used, or reconditioned replacement parts; or (2) replace the Product with a
new or ‘as new’ reconditioned Product; or (3) refund the purchase price. Any refunded or replaced
Product shall become the property of Motorola.
What is not covered?
This Limited Warranty does not cover the following unless they occurred because of a defect in
materials or workmanship:
(a) Batteries or any protective coatings the performance of which naturally deteriorates over time.
(b) Cosmetic damage, including scratches, dents, cracks or other cosmetic damage from normal
wear and tear.
(c) Damage caused by use with non-Motorola products. Defects or damage that result from the use
of non-Motorola branded or certified compatible products, accessories or other peripheral
equipment and/or software.
(d) Damage caused beyond the reasonable control of Motorola, including damage caused by (i)
accident, abuse, misuse; (ii) operating a Product outside its permitted or intended uses as defined in
the Products’ User Manual, Quick Start Guide, Online Tutorials, and other documentation provided
to you (including use of the Products for [commercial rental] purposes); (iii) improper storage (e.g.
subjecting the Product to extreme temperatures), abuse or neglect (e.g. broken/bent/missing
clips/fasteners/connectors); impact damage (e.g. dropping the Product); (iv) contact with liquids,
water, rain, extreme humidity, unusually heavy perspiration or other moisture; sand, food, dirt or
similar substances (except for Products sold as resistant to such substances, but then only to the
extent the damage was not caused by incorrectly securing the phone’s protective elements or
subjecting a Product to conditions beyond its stated specifications or limits); or (v) flood, fire,
earthquake, tornado or other acts of God not within Motorola's reasonable control.
(e) Unauthorized service. Defects or damage resulting from someone other than Motorola or a
Motorola authorized service center servicing, testing, adjusting, installing, maintaining, altering, or
tampering with the Products.
(f) Products that have been modified in any manner without the written permission of Motorola,
including (i) serial numbers, date tags or other manufacturer coding that has been removed, altered
or obliterated; (ii) mismatched or duplicated serial numbers; (iii) broken seals or other evidence of
tampering; or (iv) which have been modified or show evidence of attempts to modify them.
IMPORTANT: IT IS ILLEGAL TO USE THIS PRODUCT IF IT CEASES TO COMPLY WITH THE
GOVERNMENT AUTHORIZATIONS THAT APPROVED ITS RELEASE. THEREFORE, YOU
MUST NOT MAKE CHANGES TO THE PRODUCT AFFECTING ITS EMISSION,
MODULATION, TRANSMISSION CHARACTERISTICS, INCLUDING POWER LEVELS,
OPERATING FREQUENCIES AND BANDWIDTHS, SAR LEVELS, DUTY-CYCLE,
TRANSMISSION MODES AND THE INTENDED METHOD OF THE PRODUCT.
(g) Normal wear and tear or otherwise due to the normal aging of the Product.