Xerox WorkCentre C2424-3833 User Manual
Page 168
Windows 2000, Windows XP, and Windows Server 2003
WorkCentre® C2424 Copier-Printer
6-18
Windows 2000, Windows XP, Windows Server 2003
Troubleshooting (TCP/IP)
Note
For Windows XP, select Classic Look or the Windows XP procedures will not match the
steps below. To select Classic Look, click Start, then Settings, then Taskbar and Start
Menu. Select the Start Menu tab, then select Classic Start menu. Click OK.
This troubleshooting section assumes you have completed the following tasks:
■
Loaded a PCL or PostScript device driver.
■
Printed and kept a current copy of the “Configuration Page”.
Printing the Configuration Page
You can print the “Configuration Page” to help you solve printing problems and obtain the best
results from your system. To print the “Configuration Page”:
1.
On the control panel, press the System Setup button.
2.
Select
Information
, then press the Enter button.
3.
Select
Information Pages
, then press the Enter button.
4.
Select
Configuration Page
, then press the Enter button to print.
Note
Print the Menu Map to see other information pages available for printing.
Verifying Settings
1.
Verify the settings on the “Configuration Page”.
■
IP Address Source is set to: DHCP, Front Panel, BOOTP, or Auto IP (depending
on your network configuration).
■
Current IP Address is set correctly. (Note this address if it is assigned by Auto IP,
DHCP, or BOOTP.)
■
Subnet Mask is set correctly (if used).
■
Default Gateway is set correctly (if used).
■
LPR is enabled. Verify that the LPR and AppSocket settings are set as desired.
■
Interpreters: Auto, PCL, or PostScript (depending on your driver).
2.
Verify that the client is logged into the network and printing to the correct print queue. The
user should also have access to the Phaser printer queue.
Verifying Driver Installation
1.
Right-click My Network Places on the desktop, then click Properties.
2.
Right-click Local Area Connection, then click Properties.
3.
Click the General tab. View the list of installed network protocols to verify that TCP/IP is
installed. (For more information, contact your network administrator.)
4.
Click Install to install any components not listed, then restart your computer.