HP StorageWorks XP Remote Web Console Software - Manual (Page 130)

Troubleshooting 130
Table 6-1 General Error Conditions
Error Condition Probable Cause/Recommended Action
The program on the SVP is updated. Exit all web browsers on the XP Remote Web Console. Restart
the browsers. If in doubt, you should exit and restart the
browsers.
The time of the clock on the XP Remote Web Console is reset. Clear cache (the existing temporary Internet files) of the web
browser before logging on to the XP Remote Web Console.
XP Remote Web Console processing is temporarily delayed. An internal process (for example , configuration change,
Product check, operational information acquisition) may be
executing on the SVP (web server).
If you are unable to resolve an error condition. Copy the XP Remote Web Console configuration information
onto floppy disk(s) using the FD Dump Tool (refer to section 3-
11), and provide this information to your HP account support
representative.
Table 6-2 Notes on UNIX® Operations
Error Condition Probable Cause / Recommended Action
When you switch panes from one pane to the XP Remote
Web Console pane, the XP Remote Web Console pane is not
redrawn. Close all panes and then log on to the XP Remote Web
Console again.
If you select (click on) the XP Remote Web Console main pane
while displaying a dialog box, the dialog box disappears
(hides) behind the XP Remote Web Console main pane. Select (click on) the dialog box again.
If you select (click on) the XP Remote Web Console main pane
while using Volume Migration or Performance Control XP,
these panes disappear (hide) behind the XP Remote Web
Console main pane. Select the Volume Migration pane or the Performance Control
XP pane again.
Press on the Volume Migration pane and the Performance
Control XP pane remains active, even if you click Apply, and
the process is being executed. In this case, the panes are
closed if you click
.
Even if the panes are closed, the processing continues
normally.
The Web browser is forcibly (abnormally) closed. If the Mozilla browser or the Java™ virtual machine hangs
abnormally, you must delete the abnormal processes before
you can continue the XP Remote Web Console operations.
6-2 Calling the HP Support Center
If you need to call the HP Support Center, make sure you can provide as much information about the problem as
possible. Include the circumstances surrounding the error or failure, the XP Remote Web Console configuration
information saved in the floppy diskette(s) by the FD Dump Tool, the exact content of any messages displayed on
the XP Remote Web Console, and the severity levels and reference codes displayed on the Status tab of the XP
Remote Web Console main pane (refer to Figure 3-12).