4 vantage report, Vantage report – ZyXEL Communications Centralized Network Management Vantage CNM User Manual

Page 337

Chapter 29 Troubleshooting

Vantage CNM User’s Guide

337

29.4 Vantage Report

There is no information in any report for my device.

1 If you just added the device, wait. See

Table 224 on page 413

for the amount of time it

takes for information to appear in each report.

2 Click System > VRPT Management > General > Receiver Monitor. This screen

keeps track of all the log entries received by the Vantage Report server.

• If the MAC address is in the screen, Vantage Report is receiving information from the

device. Wait.

• If the MAC address is not in the file, Vantage Report is not receiving information from

the device. Make sure you have selected the devices in the Managed Device List in
the System > VRPT Management > General screen. See

3 Check the amount of available disk space on the Vantage Report server. If it is less than

the value in

, the Vantage Report server stops receiving log

entries.

4 Make sure your devices support Vantage Report. Check the release notes for the current

firmware version.

5 Check the connections between the devices and Vantage Report server.
6 If the problem continues, contact your local vendor.

There is information in some reports, but there is no information in others.

1 Make sure your devices support these reports. Check the release notes for the current

firmware version.

2 Make sure you have selected the devices in the Managed Device List in the System >

VRPT Management > General screen. See

3 Make sure there are log entries or traffic statistics for the report dates you selected. For

example, if there were no attacks yesterday, yesterday’s attack report is empty.

4 If the problem continues, contact your local vendor.