HEIDENHAIN ND 1300 OED and Crosshair Systems - Manual (Page 237)

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11
Problem Solving
Chapter 11:
Problem Solving
The QC-300 is based on years of experience manufacturing the Metronics QC-100, QC-200 and QC-5000
products. Years of continuous improvement have resulted in extremely reliable operation and few, if any
problems. Problems experienced with the operation of the QC-300 are likely to be the result of printer or
cable incompatibilities, instrument configuration or setup errors, encoder incompatibilities or malfunctions
or setup and calibration issues.
The steps recommended for initial troubleshooting are shown below. These are typically the same initial
steps that would be taken by a distributor or factory product support technician.
Since most problems experienced in the field will have simple causes, and equally simple solutions, sub-
stantial time and expense can be saved by performing some straightforward troubleshooting of configura-
tion settings and hardware connections prior to calling the distributor or factory for assistance.
As you’re troubleshooting, list the steps that you use to identify and solve your problem. Should problems
persist in spite of your efforts, gather the product information listed at the end of this chapter, and your list
of troubleshooting steps, and then contact your distributor for assistance.
NOTE
Confirm that the essential setup steps described in Chapter 10: Setup have been per-
formed before troubleshooting or requesting assistance.
Power LCD screen Axis encoders Edge detection Printing & sending
data