Gasboy 1000 Series FMS Diagnostic Manual - Manual (Page 97)

GASBOY Series 1000
6-12 03/07/03
REMOTE POLLING PROBLEMS
Unable to communicate to the Series 1000 remotely. Series 1000 accepts cards, keys, or
keypad input, allows fuelings.
Possible Cause Checks Corrective Action
Incorrect baud rate at originate
polling station. Examine the switch settings or
configurations of the originate
modem and data terminal to
verify they are set to desired
baud rate. Select the desired baud rate
for the modem and data
terminal if it was incorrect.
Failures within the originate
polling station If the customer has more than
one site, try polling a different
site or have GASBOY
technical service try polling the
site. If you can't communicate
to another site or GASBOY
can communicate to it, there is
a problem at the originate
polling station. Due to varying configurations
of originate polling stations,
troubleshooting procedures
would be very lengthy.
Check and correct if
necessary: phone line,
modem, modem settings, data
terminal, PC, interconnections,
and software.
Poor phone line connection at
Series 1000. Locate the phone jack in the
Series 1000 post and head.
Check the phone line plug
connection to the jack. Check
the plug connection to the jack
of the modem. Make correct and good
connection if it was incorrect.
Defective phone line Unplug the modem from the
phone jack. Plug a working
phone into the jack. Is there a
dial tone? Have someone dial
the phone number. Does the
phone ring? Can you talk to
the party on the other end? Is
the line clean and noise free? If you answered no to any of
the questions, call the
telephone company to repair
the line.
Incorrect or poor baud rate
connection on port 2 at Series
1000 Verify the desired baud rate is
selected and it is a good
electrical connection. Make correct and good baud
rate connection at port 2, if it
was incorrect.
Defective MPU PCB or built in
modem. Remove modem ribbon cable
from MPU PCB and connect
RS-422 loopback jumper to
port 2 RS-422 connector.
Perform diagnostic test 5,
selecting port 2. Replace MPU PCB if
diagnostic test 5 fails.
Replace the built-in modem if
diagnostic test 5 passes.