Avery Dennison SNAP 500 - Manual (Page 85)

User’s Manual—SNAP™ 500 Gen 1 and Gen 2 85
Voice Message Prompt Description
The lower (upper)
print station ink roll is
empty INK OUT BOTTOM (TOP) This error indicates that the ink on the specified print
station is either missing or broken, or the supply roll
is empty.
If this error continues to occur even though the ink
supply rolls are properly installed, remove the ink
rolls and press the Start button. The unwind (supply)
arbor should spin counter-clockwise and the rewind
(take-up) arbor should spin clockwise briefly. If one
or both of the motors does not spin, the motor(s) or
MCB are defective. If both motors spin, install a new
ink roll. If the error continues to occur with the new
ink roll, the MCB is defective.
The lower (upper)
print station roller is
open HEAD OPEN BOTTOM
(TOP) This error indicates that either the upper or lower
platen roller is open. Close the roller. If the error
continues to occur when the roller is closed, check
the roller open sensor.
Missed sense mark MISSED SENSE MARK The format specifies a sense mark, but no sense
mark was found. Possible causes are misalignment
of the sensor to the sense mark or incompatibility of
the sense mark and the sensor type. Another
possible cause is a mismatch between the label
length that is set in the format with the actual
distance between sense marks on the stock.
The lower (upper)
print head is
overheated. Wait
until the error light to
go out then press
start to continue HEAD 1 (2) OVER TEMP The printer continuously monitors the temperature of
the printhead to ensure it doesn’t overheat and
damage the printhead. When the printhead
temperature reaches a pre-set limit, the printer will
stop with this error. Wait for the error light to go out
and continue printing. However, it is likely that the
error will happen again. Possible solutions are to
reduce the print speed or to reduce the amount of
copy on the label.
If this error happens when the printer is first turned
on or does not clear itself within a few minutes, the
printhead or MCB may be defective.
Bar code failure VERIFIER HALT 1 (2) 912
(Note: there is no difference
between 1 and 2) This indicates that the bar code verifier found a bad
bar code. The most likely cause is a print quality
problem such as an ink wrinkle or a dot out on the
printhead. If this error happens on every label, check
the printhead for dots out. If this error happens often,
but not every label, check the bar code minimum
height requirement or lower the ANSI grade.
Communication error.
Press start to
continue. BUFFER OVERFLOW This error indicates that the host computer sent more
data than the printer can handle. This error is
generally caused by a mismatch in the serial protocol
setting (XON/XOFF or RTS/CTS) between the printer
and the host, or a cable that does not have the
RTS/CTS lines.
N/A TOO MANY FIELDS The number of fields on the label exceeds the
maximum number allowed.
The imager and MCB
software versions are
not compatible SOFTWARE MISMATCH The printer checks to make sure the software
versions within the printer are compatible. This error
indicates that the versions are not compatible.
Upgrade to the latest operating system software.