Avery Dennison SNAP 500 - Manual (Page 78)

78 User’s Manual—SNAP™ 500 Gen 1 and Gen 2
Printer says “Boot Error
4” or “Hardware error
4. Printer requires
service” or “Cannot
communicate with the
MCB. Change the
MCB” during power
up. (Message depends
on software version.)
1) PCB failure 1) Replace MCB Board
2) Motherboard Failure 1) Replace motherboard
Printer says “Running
Backup Operating
System. Please
upgrade” after power
up. (Message depends
on software version.)
1) Upgrade failure 1) Upgrade to the latest operating system.
Printer says “Running
Safe Operating
System. Please
upgrade” after power
up. (Message depends
on software version.)
1) Software failure 1) Upgrade to the latest operating system.
NOTE: The safe operating system will run
the printer, but it does not have the latest
features and improvements. Upgrade as
soon as possible.
Machine does not
receive data.
1) Communications cable is
loose or unconnected.
1) Check and secure both ends of the serial
cable with the thumbscrews.
2) Incompatible communication
cable
1) Ensure the communication cable is a null
modem serial cable with DB9F connector.
3) Machine is not powered on or
has not completed diagnostics
tests.
1) Power machine on and wait until machine
ready light is on. Re-download data.
4) Data sent to wrong printer. 1) In PCMate change to the printer where the
data is intended to be sent.
5) Configuration incorrect in
PCMate.
1) Reconfigure PCMate for AVERY
DENNISON PCL printer as per your
PCMate manual.
6) Faulty Mother Board 1) Replace the Mother Board.
IF THE RECOMMENDED CORRECTIVE ACTIONS DO NOT
RESOLVE THE PROBLEM (S), CONTACT YOUR LOCAL
AVERY DENNISON REPRESENTATIVE.