Avery Dennison SNAP 500 - Manual (Page 80)

80 User’s Manual—SNAP™ 500 Gen 1 and Gen 2
8.3 Print
Problem Probable Cause Corrective Action
Tape advances but the
printer does not print.
1) Tape registration sensor is
misaligned (preprinted tapes
only).
1) Re-align sense mark with sensor, refer to
section 3.3.6.2 Sensors.
2) Print head cable is
disconnected or faulty.
1) Power off the machine and reinsert the
print head connector or replace the cable.
3) Print head is faulty. 1) Replace the print head.
4) Tape and Ink Transfer Type
selection in Design File
doesn’t match supplies.
1) Refer to the PCMate software manual.
Machine stops after
every third label.
1) Tape registration sensor is
misaligned (preprinted tapes
only).
2) Label length selection in the
Design File doesn’t match the
printed tape length.
1) Refer to the PCMate software manual.
Print registration is off in
the feed direction.
1) Print position is incorrect. 1) Use the Virtual Control / Display or Remote
Control / Display to adjust the print
position.
2) Field(s) position incorrect in
the Design File.
1) Refer to PCMate software manual.
3) Sense–to–cut selection in the
Design File is incorrect.
1) Refer to PCMate software manual.
4) Bound print roller. 1) Check that the print roller turns freely on its
shaft. If it does not, replace it.
Print registration is off in
the web direction.
1) Machine is incorrectly
threaded.
1) Check and rethread the media as needed.
Refer to section 3.1.3 Loading the Tape.
2) Web guides incorrectly
adjusted.
1) Check and adjust web guides as needed.
Refer to section 6.2, Tape (Web) Guide
Width Adjustments.
3) Tape Arbor is not tight. 1) Check and adjust as needed. Refer to
section 3.1 Loading Supplies.
IF THE RECOMMENDED CORRECTIVE ACTIONS DO NOT
RESOLVE THE PROBLEM (S), CONTACT YOUR LOCAL
AVERY DENNISON REPRESENTATIVE.