Avery Dennison SNAP 500 - Manual (Page 83)

User’s Manual—SNAP™ 500 Gen 1 and Gen 2 83
8.5 Printer Errors
Printer errors are indicated by either the Supply or Error light being on.
When the Supply light is on, the printer supplies (tape or ink) require attention.
Generally, this means the tape or one of the ink rolls is empty, or the stacker is
full.
If the Error light is on, some condition occurred that would not allow the printer to
continue printing.
Whenever either the Supply or Error light is on, pressing the Voice button will
play a message describing the problem. If you are using PCMate Platinum, an
error message will be displayed in the Printer Status box of the Virtual Front
Panel, or if you have a Remote Front Panel, the error message will be shown on
the display.
The table below shows all of the printer error messages, along with a description
of the problem and some possible solutions.
Voice Message Prompt Description
Knife Error. Press
start to continue. KNIFE DID NOT HOME The knife did not complete the cut properly, or the
knife could not initialize properly. Try again. If this
happens frequently or continuously, the knife needs
service
The stacker is full.
Remove labels from
the stacker. STACKER FULL The stacker is full. Remove all labels from the
stacker. If this error occurs when there are no labels
on the stacker, the stacker requires service.
Stacker sensor error.
Remove labels from
the stacker. STACKER SENSOR ERROR This error occurs when the stacker tries to position
the platform before printing. The platform position
sensor did not respond as expected. This is usually
caused by labels blocking the sensor. Remove all
labels from the platform and try again. If the error
still occurs, the stacker requires service.
Open the bottom
print station for a
single sided format BOTTOM CLOSED The bottom print station roller must be open to print a
single-sided format. This eliminates the need to
install ink on the unused station. If this error occurs
when the bottom station roller is open, the head open
sensor is not working.
Lower (Upper) print
station error. Printer
requires service. ST1 (2) LOW TEMP READ
ERR This error indicates that the upper or lower printhead
temperature is out of normal range. This is generally
caused by a disconnected printhead. Check the
printhead connections. If the error still occurs,
change the printhead. If the error still occurs, replace
the printhead cable. If the error still occurs, replace
the MCB.