Pitney Bowes DI950 FastPac Inserter - Manual (Page 107)

SV61311 Rev. E 5-15
Troubleshooting • 5
Table 5-10 Scanning Problems
Problem Cause Action
Two or more collations are
inserted in a single envelope.
OR
A single collation is broken
in two and inserted into two
envelopes.
OR
System stops and declares an
error.
NOTE: Recommended OMR
thickness is 0.012" to 0.49".
For general information on
scanning, see Chapter 8.
Scanner head position
improperly adjusted.
Check position adjustment of scanner head. See
instructions in Chapter 8.
Selected scan definition is
incorrect for job.
Select correct scan definition.
Scan definition incorrectly
set up.
Review scan setup using scan setup options on the
Control Panel.
Material loaded in
incorrect order.
Load material in correct order.
Adverse paper motion. This
refers to any misalignment
of paper that can cause a
misread. It includes paper
skew, paper slippage and
paper offset to one side of
the transport.
Make sure material is properly loaded. In particular,
check the feeder side guides. Check the transport is
free of obstructions.
Poor OMR or barcode
printing. Problems include
insufficient contrast, poor
print quality (voids, fuzzy
printing) and inadequate
clear zones.
Check the mark specifications to make sure OMR
or barcodes are fully compliant. Low toner in laser
and dot matrix printers can cause problems, as can
rough paper. Certain printing methods (such as ion
deposition) can also cause printing problems.
Scanner inoperative. Contact your system supplier.