Pitney Bowes DI950 FastPac Inserter - Manual (Page 106)

5-14 SV61311 Rev. E
5 • Troubleshooting
Table 5-9 Mail Piece Problems
Problem Cause Action
Wrong fold type. Job is set up incorrectly. Check job definition and make appropriate adjustments
to meet job specifications.
Fold panel length incorrect. Job is set up incorrectly. Select automeasure, or make manual adjustments to
meet job specifications, then rerun Trial Piece.
Address not showing in
envelope window.
• Item loaded incorrectly.
• Lead edge is not in the
lead position.
• Reload item. Refer to Loadng Trays in Chapter 3
of this guide.
• Ensure lead edge is in correct position, as
indicated in the loading instructions on the display
screen.
• On Trial Piece Complete screen, press "Adjust
Address" and follow the instruction that appear.
Job is set up incorrectly. Ensure the item with the address is personalized, and
the correct address location is selected. Also, ensure
the selected envelope type is "window" and the flap
orientation is correct. If necessary, refer to Edtng a
Job in Chapter 3 of this guide.