Pitney Bowes DI950 FastPac Inserter - Manual (Page 105)

SV61311 Rev. E 5-13
Troubleshooting • 5
Table 5-8 High Capacity Envelope Feeder Problems
Problem Cause Action
Failure to feed.
OR
Skew of envelopes.
Envelopes not advancing
down Tail Prop.
Push or tap the bottom of the stack of envelopes to
advance down Tail Prop.
• Separator Gap set too
tight.
• Side Guides set too
loose or too tight.
• Incorrect Tail Prop
position.
Check the Separator Gap, Side Guide, and Tail Prop
settings. Refer to Loadng the HCEF in Chapter 3
of this guide for instruction on the various setup
adjustments.
Debris in area below HCEF. Remove debris.
Double feeds (envelopes fail to
separate), stream feeds.
Separator Gap adjustment
too wide.
Perform Separator Gap adjustment. See Adjustng the
HCEF Separator Gap in Chapter 3 of this guide.
Incorrect Tail Prop position. Perform Tail Prop adjustment. See Adjustng the HCEF
Tal Prop in Chapter 3 of this guide.
Envelopes nested, stuck or
glued together.
Remove unsatisfactory envelopes.
System incorrectly detects
double feeds.
Double detect is seeing flap
or seam of insert envelope
• Set the custom double detect window where there
is no flap, seam or window on the envelope.
OR
• Turn double detect off.
Refer to Insert Optons in Chapter 3 of this guide for
more information.
First piece following trial piece
is a false double.
The initial trial piece was
likely a real double.
Run the trial piece again.
Refer to Runnng a Tral Pece in Chapter 3 for more
information.
Envelopes stop in flapper.
OR
Envelopes stop in the transport
beyond the flapper and are not
flapped or partially flapped.
Incorrect loading of
envelopes.
Ensure envelopes are properly oriented per the
loading instructions on the display screen.
Envelopes stuck or glued
together.
Ensure that the flaps of the envelope are not bonded
to the body of the envelope. Remove unsatisfactory
envelopes.
Side Guides set too loose or
too tight.
Perform Side Guide adjustment. Refer to Adjustng the
HCEF Sde Gudes in Chapter 3 of this guide.