GMC 2003 Savana - Manual (Page 371)

Customer Assistance
Intormation
Customer Salisfaction Procedure
Yotjr satisfacticn and gooctwill are irnpartanl tü
yoL>r dQ
3 fgr and to GMC. Normally, any concerns with
the sales transaction or the cpeiation of your vehicle wil
be resoived by youf dealer's sales or sen/ice
departinenls. Sornetimas. however, despite the best
intentlor>s €\t all concerned, intsunderstandings can
t>ocur. If yodi concern has not been tesolved lo your
satisfaclion, thg following steps should bo taken;
STEP ONE: Discuss your concern with a member ol
dealership managemant. NormaHy, concerns can
be quickly rescived at that level, il the matler has
already been reviewed witii the sales, service or parts
manager, conlacl the owner of the dealership or
the general rnanager.
STEP TWO: If after contacting a tnember of dEatorship
management, it appears your concern cannot be
resolved by the dealership wilheui iunher help, contact
the GMC Consumer Relations Manager by calling
1 -aoO-GMC-a7E12 (1-еОО-462-Э7Э2, Customer
Assistance prompl). In Canada, contaci GM of Canada
Customer Communioatton Cer^tre in Oshawa by
calling 1'вОО-20Э-3777 (English) or 1-В01>2&3-7в&4
(French),
We ancourage you to catl the lolFIree numbor in order
lo give your mquiry prompi artentior. Please have
Ihe following infonmafIon available to give the Customer
Assistance Representative;
• Vehrcle Identiticalion Number (This is available from
the vehicle registration or lilte, or the plate at the
top lelt of the inslnjmerit panel and visible through
tho windshield.)
^ Dealership name and location
% Vehicle delivery date and present mileage
When ooniachng GMC, please remember ihat your
concern win likely
Ь е resolved at a dealer's facility. Thai
is why ws suggest you follow Step One fiisl II you
have a concern.
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