FaxBack NET SatisFAXtion 9.0 - Fax Server Manual - Manual (Page 11)

1.5.2.1 The NET SatisFAXtion Server
The NET SatisFAXtion Fax Server is a dedicated server platform configured running Windows 2008 or
Windows 2012 and NET SatisFAXtion server software. Typically, this server will also contain one or more
fax boards or use existing Voice Over IP (VoIP) equipment on the network such as AudioCodes
hardware.
The fax server manages the following activities:
● Outbound fax delivery – Manages the delivery of faxes from two or more fax ports per server.
When all fax ports are busy, the fax server monitors each port and delivers the next job to the
first available line.
● Inbound fax routing – Determines recipient of incoming fax based on Administrator’s choice of
fax routing methods and delivers that fax to the intended recipient’s inbox.
● Fax activity logging – Logs the details of inbound and outbound fax activities. Allows the Report
utility to log in and extract up­to­the­minute data for activity reports.
● Real­time status feedback – Allows users to view real­time status of incoming and outgoing
faxes at their desktop workstations. NET SatisFAXtion’s software even allows you to view the
real­time status of every fax port on the server.
1.5.2.2 The Administration Utility
NET SatisFAXtion makes it simple to manage your entire fax services from any workstation in your
enterprise. The NET SatisFAXtion Administration utility offers a complete package of fax server
management features in a single user interface. The application can be run from any workstation logged
into the NET SatisFAXtion server, giving administrators unparalleled information and control. At least
one client/user needs to have Administration capabilities. This person will handle routing, monitoring
port activity, adding/changing/deleting users and groups, reporting, etc.
Depending on the password rights associated with each network user, NET SatisFAXtion offers different
levels of administrative control. Thus, network administrators can provide department heads and MIS
managers with a view of fax server activity or reporting functions without actually granting the rights to
change system parameters or user information.
1.5.2.3 The LaunchPad Website
When NET SatisFAXtion is installed, a web server is also installed on the server. This becomes the
hosting site of the LaunchPad Website, which is the Resource Center for administrators and users of
NET SatisFAXtion. All administrator and client downloads can be installed from this site by simply clicking
on the appropriate download link. There is user documentation and screenshots for each client
application as well as technical support documents and a link to FaxBack’s online Knowledge Base.
1.5.2.4 The Report Utility
The NET SatisFAXtion Report Utility is a powerful tool that allows administrators to run real­time usage
reports. The utility logs directly into the NET SatisFAXtion server to derive real­time message statistics.
The Report Utility performs queries against the usage database and allows you to display the results in a
table or a graphical display. Also, with a single click Microsoft Excel can be opened with the table data
present such that all the graphing and sorting capabilities provided by Excel can be used.
The utility allows you to extract data based on a custom calendar or for preset date ranges.
An entire chapter of this manual is devoted to this utility. Please refer to the chapter “Report Utility” for
usage instructions and examples.
1.5.3 Supported Clients
Net SatisFAXtion offers native support for nearly all email clients or stand alone clients such as
Microsoft Fax and Windows Fax and Scan. Regardless which of these fax interfaces you are using,
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