CTL Lx-Lite VoiceSupport - Manual (Page 97)

Dial Action Tables
Key Actions and Key Numbers
VoiceSupport LX System Guide 3-63
Chapter 3 Customizing Voice Mail
Dial Action Tables
A Dial Action Table (DAT) is a table for the Automated Attendant which you have
programmed and then assigned to a Call Routing Mailbox or a Directory Dialing
Mailbox. The DAT tells the Automated Attendant how to handle the digits that are
dialed during an inbound call.
Key Actions
and Key
Numbers
You program a DAT in order to assign both a Key Action and a Key Number to each
dialpad key (0 – 9, *, #) and to the Timeout function. The value in the Key Action
field specifies how the call is to be routed (transferred), when a caller presses the
key associated with the Key Action. The value in the Key Number field identifies
the place to which the call is to be transferred after the Voice Mail performs the Key
Action. This place may be a mailbox, extension, or another Call Routing Mailbox for
multilayer applications.
You can create and program (customize) up to 500 DATs in your Voice Mail system.
After you customize a DAT, you will need to do the following:
■ Make sure that the number of the DAT is assigned to a Call Routing Mailbox.
■ Assign the Call Routing Mailbox to an Answering Schedule Table (AST).
This assignment will provide the caller with a greeting (Welcome Message
and Instruction Menu), which is appropriate for the day of the week, the
date, and the time of day when the call entered the Voice Mail system. You
may also assign a DAT to a Directory Dialing Mailbox in order to allow the
caller to name-dial an extension or a mailbox.
■ Record a Welcome Message and Instruction Menu for the Call Routing
Mailbox.
After you have programmed all of the DATs for your Voice Mail system, outside
callers will be able to route their own calls as specified in the Key Action field from
each key that they dial to the place identified in the Key Number field for that key.
For example, dialing Key 4 on the dialpad will route the call to Announcement
Mailbox 350, after you have programmed the DAT for Key 4 to read:
Key 4: Action: GOTO
Number: 350