CTL Lx-Lite VoiceSupport - Manual (Page 105)

Dial Action Tables
Example of a Dial Action Table
VoiceSupport LX System Guide 3-71
Chapter 3 Customizing Voice Mail
Example of a
Dial Action
Table How you set up each DAT depends on the extension or mailbox numbering in your
Voice Mail system. It also depends on how the caller will reach the Automated
Attendant. For example:
Suppose you are setting up a DAT for a Voice Mail system where the extensions are
numbered 300 – 449, and the caller dials 0 to reach the Automated Attendant. You
would set up a DAT for this system as follows:
Key 0 Action: UTRF
Number: 0
(Unscreened transfer to the Automated Attendant at 0)
Key 1–2 Action: UND
Number: None
(Undefined routing)
Key 3–4 Action: TRF
Number: XXX
(Screened transfer to any extension that the caller dials)
Key 5–8 Action: UND
Number: None
(Undefined routing)
Key 9 Action: HUP
Number: None
(Hang up)
Key * Action: REC2
Number: IV
(Record Quick Message for any extension that the caller dials)
Key # Action: LOGON
Number: None
(Log on to any mailbox that the caller dials)
TIMEOUT Action: UTRF
Number: 0
(Unscreened transfer to the Automated Attendant at 0)