CTL Lx-Lite VoiceSupport - Manual (Page 84)

Mailboxes
Subscriber Mailbox
3-50 VoiceSupport LX System Guide
Chapter 3 Customizing Voice Mail
■ Call Announcing - This option lets the Voice Mail announce an Automated
Attendant caller to the Subscriber extension. The Subscriber can then
accept or reject the call. There are two Call Announcing options. To turn Call
Announcing off, select None.
Option 1
When a caller tries to make a screened transfer to the Subscriber extension,
the Voice Mail says: At the tone, please record your name so that I may
announce your call. When you are done recording, press the pound key.
When the caller presses the pound key, the Voice Mail tries the extension. If
the caller does not press the pound key within a certain amount of time, the
Automated Attendant transfers the call anyway. (The time interval is the
Time limit for dialing commands for the Call Routing Mailbox handling the
call.)
When the Subscriber answers and says “Hello”, the Voice Mail says this:
Hello. I have a call for (Subscriber's extension XXX or name) from (the
caller's recorded name). To accept this call, press 1. Otherwise, hang up.
If the Subscriber dials 1, the Voice Mail says, Connecting, then connects the
parties. If the Subscriber hangs up, the caller hears the Subscriber's
mailbox greeting (if recorded) or these voice prompts: Extension XXX (or
name) is not available. To leave a message, press 1. For other options,
press 2.
If the greeting plays, a caller can leave a message and then hang up, press
# for the Automated Attendant, or re-route the call according to the options
in the Next Call Routing Mailbox.
If the extension status message plays, the caller can press either 1 to leave
a message or 2 to return to the Automated Attendant Instruction Menu. After
leaving a message, the caller can hang up, press # for the Automated
Attendant Instruction Menu, or press a code to re-route the call according to
the options in the Subscriber's Next Call Routing Mailbox.
Option 2
Option 2 lets an extension receive Call Announcing prompts when it is busy
on a handset call as well as when the extension is not busy (as described in
Option 1). The Voice Mail breaks into the extension's handset call by dialing
the phone system's codes for Off-Hook Signaling. Then the Voice Mail plays:
Hello. I have a call for (Subscriber's extension number or mailbox name)
from (callers' recorded name). When the extension user hears this prompt,
he can put his current call on hold and answer the waiting call, or he can
ignore the prompt and not pick up the waiting call.
If the extension user does not pick up the call within a pre-programmed
amount of time, the phone system will alert the caller to the waiting call.
Option 2 does not provide Call Announcing for Handsfree calls. The Voice
Mail simply plays the normal prompts for a busy extension: Extension XXX is
busy. To leave a message, press 1. For other options, press 2 or the prompts
for Call Queuing or Call Waiting, if enabled.
Option 3
This option is not currently available