CTL Lx-Lite VoiceSupport User Manual
Page 4
Table of Contents
ii
VoiceSupport LX System Guide
3 Customizing Voice Mail
Web Based User Interface...................................................................................................... 3-1
Answering Schedule Tables ......................................................................................................... 3-3
Filling Out a Schedule Worksheet........................................................................................... 3-3
Creating/Customizing Call Routing Mailboxes ........................................................................ 3-4
Creating and Customizing Answering Tables ......................................................................... 3-5
Mailboxes...................................................................................................................................... 3-7
Default Numbering Plan .......................................................................................................... 3-8
Variable Length of Mailbox Numbers ...................................................................................... 3-8
Creating and Accessing Mailboxes ......................................................................................... 3-9
Announcement Mailbox ........................................................................................................ 3-12
ACD Announcement Mailbox ................................................................................................ 3-13
Call Routing Mailbox ............................................................................................................. 3-14
Directory Dialing Mailbox ...................................................................................................... 3-16
Distribution Mailbox............................................................................................................... 3-17
Future Delivery Mailbox ........................................................................................................ 3-19
Guest Mailbox ....................................................................................................................... 3-20
Interactive Mailbox ................................................................................................................ 3-28
Message Center Mailbox ...................................................................................................... 3-31
Subscriber Mailbox ............................................................................................................... 3-39
Trunk Mailbox ....................................................................................................................... 3-55
Network Mailbox ................................................................................................................... 3-56
Welcome Message and Instruction Menu................................................................................... 3-60
Using the Default Welcome Message ................................................................................... 3-60
Recording a Welcome Message ........................................................................................... 3-61
Using No Welcome Message................................................................................................ 3-61
Recording an Instruction Menu ............................................................................................. 3-62
Using No Instruction Menu.................................................................................................... 3-62
Dial Action Tables ....................................................................................................................... 3-63
Key Actions and Key Numbers ............................................................................................. 3-63
Key Actions ........................................................................................................................... 3-65
Key Number .......................................................................................................................... 3-70
TIMEOUT Function ............................................................................................................... 3-70
Example of a Dial Action Table ............................................................................................. 3-71
Caller ID Automatic Transfer....................................................................................................... 3-72
Callout Options ........................................................................................................................... 3-73
System Options........................................................................................................................... 3-76
Tenant Options ........................................................................................................................... 3-83
Port Options ................................................................................................................................ 3-86