CTL Lx-Lite VoiceSupport - Manual (Page 161)

VoiceSupport LX System Guide 6-1
Chapter 6 Maintenance
Chapter 6: Maintenance
This chapter provides information for performing maintenance and troubleshooting.
The main menu provides several service utilities. A trace Viewer and Real Time
Trace utility provide help in troubleshooting system problems. In addition, backup
and recovery procedures are outlined for use as preventive maintenance in case of
a catastrophic system failure. The following maintenance utilities are discussed in
this chapter:
General Viewing Message Status
Viewing Misc Options
Viewing Port Activity
Viewing Setup
Viewing Debug Files
Test/Troubleshooting Performing a Trace of Voice Mail Activity
‘ Testing the Network
Setting the System Clock
Resetting the System to Factory Defaults
Services IVR Service
Serial Port
TTS Service
Voice Mail Service
System Backup/Restoral Backing Up and Restoring the Voice Mail Database
Archiving the Voice Mail Database
Performing Scheduled Backups
Using the Recovery CD
Creating a Rescue Backup CD
Updates Updating System Files
Adding Feature Files