CTL Lx-Lite VoiceSupport - Manual (Page 47)

Mailboxes
ACD Announcement Mailbox
VoiceSupport LX System Guide 3-13
Chapter 3 Customizing Voice Mail
■ Tenant - Enter the Tenant number associated with the Announcement
mailbox.
■ Directory List - This option determines whether a caller can name-dial this
Announcement Mailbox from a Directory Dialing Mailbox, or a Call Routing
Mailbox that is programmed for an Extension Name Directory. Possible
entries are:
1-100 Allows a caller to name-dial this Announcement Mailbox only
from a Directory Dialing Mailbox or Extension Name Directory
with a Directory List.
All Allows a caller to name-dial this Announcement Mailbox from
any Directory Dialing Mailbox or Extension Name Directory that
does not have a Directory List.
None Does not allow a caller to name-dial this Announcement Mailbox.
■ Repeat Count - Indicate the number of times (1-10) that the Announcement
Message is to be repeated to the caller.
■ Hang Up After - The Voice Mail will disconnect the caller after the specified
number of announcement repeats.
3) When you are done editing the Mailbox Options, click the Apply changes button
to apply the changes.
ACD
Announcement
Mailbox An Automatic Call Distribution (ACD) mailbox lets you record a customized ACD
announcement for an ACD group. A sample ACD Announcement might be: Thank
you for calling. All of our technicians are currently with customers. Please hold and
a technician will be with you shortly. This type of mailbox can be used with VDS
(PBX) and Onyx IV phone systems.
The ACD Announcement Mailbox has the same Mailbox Options as the
Announcement Mailbox except that there are no Security Code, Repeat Count,
and Hang-Up After fields.