CTL Lx-Lite VoiceSupport - Manual (Page 106)

Caller ID Automatic Transfer
3-72 VoiceSupport LX System Guide
Chapter 3 Customizing Voice Mail
Caller ID Automatic Transfer
A Caller ID is a telephone number that identifies the person who placed a call. A
Caller ID Table associates a known Caller ID with an extension or mailbox that the
caller frequently contacts. Comparing the Caller ID of an incoming call with entries
in the Caller ID Table helps the Automated Attendant know where to transfer the call
when it is performing a Caller ID Automatic Transfer.
When Caller ID Automatic Transfer is in use, the caller who dials in to the Voice Mail
system does not hear any Welcome Message or Instruction Menu and does not
have to dial any digits in order to reach the desired extension or mailbox.
To Customize Caller ID options:
1) Select Caller ID Options from the Customize section of the main menu:
The following Caller ID Options are available:
■ Caller ID Number - This string is the Caller ID telephone number, up to 16
digits. For example, if you enter 2033785555, the Automated Attendant will
dial the number in the Action field only if the incoming telephone number
matches 2033785555.
If you enter I in this field, the Voice Mail ignore the Caller ID digits. If you
enter 203IIIIII, the Automated Attendant will consider any Caller ID number
with an area code of 203 to be a match.
■ Caller ID Action - This string is the number that the Automated Attendant
will dial when it receives a call from the specified caller ID Number. The
entry in this field can be any phone number up to 16 digits, an extension, or
a mailbox number.
2) Use the Number buttons at the top of the screen to display the next blank Caller
ID Options screen.
3) When you have finished creating all your Caller ID Tables, click the Apply
changes button.