CTL Lx-Lite VoiceSupport - Manual (Page 82)

Mailboxes
Subscriber Mailbox
3-48 VoiceSupport LX System Guide
Chapter 3 Customizing Voice Mail
■ Park/Paging String - This string is used for implementing the Call Parking/
Paging feature. When an Automated Attendant caller tries to make a
screened transfer to a Subscriber extension, this feature parks (holds) the
caller and then pages the Subscriber. The Voice Mail makes the page by
playing the Subscriber's recorded Paging Message over a page zone in the
telephone system. A typical Paging Message is: John Smith, you have a
call. After the Voice Mail makes the page, the Subscriber can pick up the
call from any phone by dialing his Personal Park Orbit Code.
Enter up to 20 digits in this field including the codes below. Enter the phone
system’s Park string, a slash (/), and then the phone system’s Paging string.
F Flash
W Wait for dial tone
S Wait for any type of sound
P Pause for 2 seconds
H Hang up
M Monitored pause - Voice Mail pauses 2 seconds and dials the
next digit, only if the line is not busy. Otherwise, Voice Mail
terminates the call.
A Analyzed pause - Voice Mail pauses 4 seconds and dials the
next digit, only if the line is not busy. Otherwise, Voice Mail
terminates the call.
Park/Paging works like this:
When the recorded Paging Message is on and an Automated Attendant
caller tries to reach the Subscriber extension, the Voice Mail says,
Please Hold, then parks the caller and pages the Subscriber. The Voice
Mail does not try to ring the extension.
When the recorded Paging Message is off and an Automated Attendant
caller dials the Subscriber extension, the Voice Mail calls the extension.
If the extension does not answer after a certain number of rings, the
Voice Mail says Extension XXX does not answer. To leave a message
press 1. To have the person paged, press 2. For other options, press 3.
Pressing 1 lets the caller leave a message (the greeting plays if it is
recorded). After leaving a message, the caller can hang up, press # for
the Automated Attendant, or press another code to re-route the call.
Pressing 2 parks the caller and pages the Subscriber.
Pressing 3 returns an Automated Attendant caller to the Instruction
Menu for the Call Routing or Directory Dialing Mailbox that transferred
the call. Pressing 3 routes a direct line caller by using the Key 0 Action
of the Subscriber's Next Call Routing Mailbox, if one is assigned.
If the Subscriber picks up the parked call within the Personal Park Orbit
time, the Voice Mail connects the caller to the Subscriber. If the
Subscriber does not pick up or if the Page Zone is busy, the Voice Mail
plays: Extension XXX does not answer. To leave a message press 1. To
have the person paged, press 2. For other options, press 3.